Additional electronic information services have been established at the “142” Call Center

As part of the improvement of interactive voice response (IVR) services at the Ministry of Labor and Social Protection’s "142" Call Center, a number of new electronic information services have been established.

These services include:

• One-time social benefits for individuals who have been released from imprisonment and require medical and social assistance.
• Transition from one type of pension to another.
• Determination of disability.
• Explanation of legislation regarding the appointment of a monthly allowance for a caregiver of a person whose bodily functions are impaired by 81-100%.

Previously, electronic services were also introduced for inquiries about the current status of applications related to targeted social assistance, one-time child birth allowance, disability determination, and other related matters, as well as for explaining the legislation regarding the rules for applying for various social security benefits.

Therefore, individuals who contact the "142" Call Center can now, both during working and non-working hours, listen to information about the relevant service via a voice menu by dialing the appropriate number, without needing to connect to an operator.

The goal is to provide more flexible electronic responses for simple inquiries, frequently asked questions, and calls that do not require direct operator assistance.