General FAQ

Citizens registered in Baku may apply to any DOST Center operating in the capital, while residents of the Absheron district should apply to the Absheron DOST Center. The full list of DOST Center addresses is available at the following link: http://dost.gov.az/dost-centers

List of services provided in DOST centers:

1. Issuance of references related to the activities of the Ministry of Labor and Social Protection of the Population;
2. Services related to labor relations;
3. Services related to disability;
4. Services related to employment;
5. Services related to labor pension and social benefits;
6. Services related to targeted state social assistance;
7. Services related to grants of the President of the Republic of Azerbaijan;
8. Services provided on personal accounting in the state social insurance system;
9. Services related to state compulsory personal insurance payments;
10. Provision of social services;
11. Services provided in the field of adoption and for children deprived of parental care;
12. Functional supportive services;

Read more: http://e-qanun.az/framework/40918

Working Days: Monday – Friday
Non-working Days: Saturday & Sunday

Recruitment to vacant positions at the Agency for Sustainable and Operative Social Provision, particularly in DOST centers, is generally carried out through internal competition among employees of the Ministry of Labor and Social Protection of the Population of the Republic of Azerbaijan. In the future, if necessary, a general competition for employment may be announced. Such announcements will be published on our official website, social media accounts, and in the media, and will include detailed information about available vacancies, as well as the terms of the competition. Accordingly, once a general competition is announced, citizens may apply for participation.

The purpose of the Agency’s activity is to organize the provision of services in “DOST” centers, manage their operations, monitor and evaluate their performance, and implement measures to enhance development, improve service quality, and ensure transparency in serving both legal entities and individuals.

The main directions of the Agency’s activity are as follows:

• Managing “DOST” centers, monitoring their activities, and evaluating their performance;
• Implementing services in the “DOST” centers based on the “one-stop shop” system and the principles of efficiency, citizen satisfaction, transparency, courtesy, responsibility, and convenience;
• Ensuring the development of “DOST” centers, improving the quality of services provided, expanding electronic service delivery, and applying innovative approaches;
• Taking measures to improve performance and increase transparency in the relevant field.

Citizens can contact Call Center 142 to obtain information about the activities of the Ministry of Labor and Social Protection of the Population, including submitting inquiries and complaints related to social security, disability and medical-social rehabilitation, employment, compliance with labor legislation in the workplace, and the use of electronic services in these areas

The “DOST Volunteer” program engages young people as volunteers in “DOST” centers. Volunteers welcome citizens, guide them to service windows, assist with queue management and the overall flow of citizens, provide information, and support the use of electronic systems. They also help citizens become familiar with the list of required service documents, complete forms and questionnaires, give special attention and care to persons with disabilities, conduct opinion surveys, and contribute to many other areas of service.

Through volunteering, young people not only gain valuable work experience but also develop the skills needed to work with particularly vulnerable groups of the population.

The DOST Agency invites motivated youth to join the “DOST Volunteer” program! Applicants must be between the ages of 16 and 29. The program lasts two months and is organized in three shifts. Each participant who successfully completes the program will receive a special certificate.

Young people wishing to apply can complete the application form here: https://bit.ly/2KlHxNe

Eligible candidates will be contacted and invited for an interview.

The “Silver DOST” subprogram, jointly organized by the “DOST Volunteer” program and the “Third Spring” project, is designed to promote an active lifestyle for retirees and support the meaningful organization of their leisure time. The program provides opportunities for older citizens to engage in volunteer activities within “DOST” centers, allowing them to contribute their experience and knowledge to society.

Citizens who wish to join the “Silver DOST” program can register by following this link: http://bit.ly/2LGsf80

It is possible to become a DOST volunteer from home or any location—all you need is a computer, tablet, or smartphone! Participants in the “Distant DOST” subprogram engage in activities such as education, training, research, PR, consulting, and other tasks, all performed online.

This subprogram also supports the social integration of people with disabilities, providing them with a valuable opportunity to volunteer and contribute without leaving their homes.

Interviews for volunteer selection are held every month. Eligible individuals who meet all the criteria are invited to attend an interview. Those not invited in a given month still have the opportunity to be called for an interview in future selections. By registering once, applicants can participate in all subsequent selection rounds.

Volunteers are provided with jobs if they meet the required criteria and if there is a suitable vacancy. Currently, there are several such people who have volunteered at the “DOST” centers and work at DOST Agency, “DOST” centers and Call Center 142.