General FAQ

Citizens registered in Baku can approach any DOST center operating in the capital. Residents of Absheron district should apply to Absheron DOST Center. The address of DOST centers is on this link: http://dost.gov.az/dost-centers

List of services provided in DOST centers:

1. Providing references on the activities of the Ministry of Labor and Social Protection of the Population
2. Labor relations
3. Disability
4. Employment
5. Labor pension and social benefits
6. Addressable state social assistance
7. Grants of the President of the Republic of Azerbaijan
8. Social insurance
9. State compulsory personal insurance payments
10. Social service
11. Adoption
12. Functional supportive services

Read more: http://e-qanun.az/framework/40918

Work schedule of DOST Centers:

Monday - Thursday: 9am – 6pm

Saturday - Sunday: non work day

Recruitment to vacant positions in the Sustainable and Operational Social Security Agency, especially in DOST centers, is usually carried out on the basis of internal competition among employees of the Ministry of Labor and Social Protection of the Republic of Azerbaijan. In the future, if necessary, it is planned to announce general competition for employment. The announcement will be posted on our website, social network accounts and in the media and will contain detailed information about vacancies, as well as the terms of the competition. Taking into account the above, after the announcement of the general competition, citizens can apply for participation in the competition.

The purpose of the Agency's activity is to organize the provision of services in "DOST" centers, to manage "DOST" centers, to monitor and evaluate their activities, to take measures to develop, improve and increase transparency in the provision of services to legal entities and individuals.

These are the directions of Agency's activity:

- To manage "DOST" centers, monitor their activity and evaluate it;

- To take measures for the implementation of services in the "DOST" centers on the basis of "single window" system, as well as the principles of efficiency, citizen satisfaction, transparency, courtesy, responsibility and convenience;

- To ensure the development of "DOST" centers, improving the quality of services provided in these centers, their implementation and improvement in electronic form, as well as the application of innovations;

- To take measures to improve performance and increase transparency in the relevant field.

Citizens can contact Call Center 142 for getting information on the directions of activities of the Ministry of Labor and Social Protection, including inquiries and complaints related to social security, disability and medical and social rehabilitation, employment, compliance with labor legislation in the workplace and the use of electronic services in these areas.

"DOST Volunteer" is a program that recruits volunteers in DOST centers. Volunteers meet citizens in DOST centers and direct them to service windows, participate in the flow of citizens, queue management, inform citizens, assist in the use of electronic systems, familiarize citizens with the list of service documents, various questionnaires, forms, etc. assistance in filling out, special attention and care for the disabled, conducting opinion surveys and many other areas. Through volunteering, young people both increase their work experience and gain the ability to work with particularly vulnerable segments of the population.

DOST Agency invites young people who want to gain experience to the "DOST Volunteer" program! Young people aged 16-29 can join the program. The duration of volunteer activity is 2 months and the work is organized in 3 shifts. Each young person who successfully completes their volunteer activity is awarded with a special certificate. Young people who want to join the "DOST Volunteer" project can fill out this application form: https://bit.ly/2KlHxNe

Eligible candidates will be contacted and invited for an interview.

The "Silver DOST" subprogram, co-organized by the "DOST Volunteer" program and the "Third Spring" project, aims to ensure an active lifestyle of retirees and support the effective organization of their leisure time. The program envisages the involvement of older citizens in volunteer activities in DOST centers.

Those who want to join the "Silver DOST" can register by following this link: http://bit.ly/2LGsf80

It is possible to be a DOST volunteer at home or anywhere else. All you need is a computer, tablet or smartphone! Those who join the "Distant DOST" subprogram are involved in education, training, research, PR, consulting, etc. and perform tasks in the field online. This sub-program is also compatible in terms of social integration of people with disabilities and provides a good opportunity for them to volunteer without leaving home.

Interviews are held every month to select volunteers. Eligible individuals who match all the criterias are invited to interview. Those who are not invited have a chance to be called for an interview during the next selections. So, they can participate in all the selections by registering once.

Volunteers are provided with jobs if they meet the required criteria and if there is a suitable vacancy. Currently, there are several such people who have volunteered at the DOST centers and work at DOST Agency, DOST centers and Call Center 142.