Anti-Bribery Policy

COMPILERS

Structural Unit / Position

Code

      Date

Quality Coordinator

ÇM-KK

09.12.2024

VIEWERS

Structural unit/Position

Code

Date

Human Resources Department

ÇM-İR

12.12.2024

Social Communication and Feedback Department

ÇM-SK

12.12.2024

Complaints Review and Operational Support Department

ÇM-ŞO

12.12.2024

Analytical Review and Reporting Department

ÇM-AH

11.12.2024

Service Monitoring Department

ÇM-XM

12.12.2024

Service Improvement Department

ÇM-XT

12.12.2024

Documentation and Internal Control Department

ÇM-SD

12.12.2024

Administrative Support Department

ÇM-İD

12.12.2024

Call Handling Department No.1

ÇM-Z1

12.12.2024

Call Handling Department No.2

ÇM-Z2

12.12.2024

Call Handling Department No.3

ÇM-Z3

12.12.2024

Call Handling Department No.4

ÇM-Z4

12.12.2024

 

Anti-Bribery Policy

 

  1. General Provisions

 

  • The Anti-Bribery Policy of “DOST Call Center 142” LLC is developed in accordance with the Criminal Code, the Code of Administrative Offences, and the Law “On Combating Corruption” of the Republic of Azerbaijan. It regulates measures to prevent and eliminate corruption risks.
  • If any provision of the Policy contradicts applicable legislation, the requirements of the legislation shall prevail.
  • The purpose of the Policy is to ensure compliance with anti-bribery requirements and to establish a control mechanism that promotes socially responsible and transparent operations.
  • The principles of the Policy reflect the commitment of the Company’s management and employees to ethical conduct, transparency, and high corporate governance standards.
  1. Definitions
  • Key terms used in this Policy:
  • Policy — this Anti-Bribery Policy;
  • Company — “DOST Call Center 142” LLC;
  • Corruption — unlawful gain of financial or other benefits through misuse of authority or offering such benefits to influence decisions;
  • Bribe — any material or non-material benefit, privilege, or concession offered or provided to a public official;
  • Gift — any asset or benefit that may influence, or appear to influence, the impartiality of an employee;
  • Monitoring — continuous observation of processes related to Company operations.

 

  1. Statement
  • The Company operates based on principles of citizen-orientation, transparency, efficiency, courtesy, responsibility, and convenience.
  • Employees are aware of their obligations regarding anti-corruption and comply with national legislation, international agreements, and standards

 

  1. Scope
  • This Policy applies to all employees and interactions with government entities.
  • The Policy covers:

– corruption-related violations;

– gifts and hospitality;

– payments;

– donations;

– off-contract payments;

– charity activities.

  • Giving or accepting bribes is strictly prohibited.
  • Employees must not accept gifts or hospitality that may influence their decisions.
  • Additional payments from third parties are prohibited.
  • Illegal funding of political organisations is prohibited.
  • Off-contract payments aimed at obtaining advantages are not allowed.
  • Charitable activities are encouraged, provided they are not used to conceal corruption.

 

  1. Employee Obligations
  • Employees are informed of the Policy via official corporate communication channels and the Company’s website.
  • Employees must:

– act honestly and fairly;

– refuse unlawful benefits;

– comply with gift limitations established by law (up to 55 AZN).

 

  1. Monitoring and Reporting
  • Management performs regular reviews of the effectiveness of the Policy.
  • Monitoring results are formalised in reports.

 

  1.  Risk Assessment
  • Regular assessment of corruption risks is performed.
  • Measures are taken to reduce risks when engaging with third parties.

 

 

  1. Reporting Violations

 

  • Employees must report corruption-related violations to: dost_cm142@sosial.gov.az.
  • Whistleblowers are protected from retaliation.

 

 

  1. Training and Communication
  • Regular training sessions are conducted to ensure proper application of the Policy.

 

  1. Responsibility
  • Management and relevant units are responsible for Policy implementation.
  • Violations may lead to disciplinary, administrative, civil, or criminal liability.

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