Asan Aç


To promote sustainable growth by ensuring the access to technologies and knowledge, as well as to promote the rights of vulnerable groups Agency cooperates with international institutions such as ILO, UNFPA, UNDP, ISSA, ESN and others.



Cooperation with UNFPA

Third component of the joint project of UNFPA and Ministry of Labor and Social Protection of Population of the Republic of Azerbaijan on the “Building society for all ages: promoting wellbeing of the elderly persons in Azerbaijan through active ageing” was implemented by DOST Agency. Component activities are based on the further involvement of aged people in new social initiatives and organization of new social services:

  • To provide counseling services for older persons regarding all areas of social protection/social security, educate and empower older persons in the effective use of new technologies; ensure they have the most current, reliable and unbiased information available on long-term care options and services;
  • To benefit from elderlies’ advisory and consultancy services based on their institutional and intellectual memories.

As a result of project activities, more than 19 000 audience covered, 46 aged persons shared their experiences with youth in the interactive way (video tutorials, webinars) and 1000 young participants were certified, 1050 elderlies were provided with the home-based ITC trainings and more than 100 aged people joined to the leisure time organization events. Moreover, a number of electronic and printed training and information products were produced within the project.



Cooperation with UNDP in Azerbaijan

The first “Inclusive Art School” in Azerbaijan was established within the joint project of UNDP Azerbaijan and Ministry of Labor and Social Protection of Population of the Republic of Azerbaijan on the “Addressing rights and well-being of women with disabilities and veterans of the Nagorno-Karabakh conflict” in the premises of the 4th Baku DOST Center. The project aims to support the Government efforts to fulfil the rights, evaluate the dignity, ensure inclusiveness and accessibility with specific focus on disabled women and war veterans of Nagorno-Karabakh war, through the series of interrelated activities. To ensure sustainability of project, DOST center provided PR and organizational assistance, mobilized volunteers in the school activities, and contributed with technical and utility support.


Cooperation with the International Social Security Association (ISSA)

İSSA Recognition Program

To improve service delivery to citizens and internal prosedures DOST Agency has joined to ISSA Recognition Program

The evaluation of the Agency was carried out according to "Service Quality Guideline (Service Quality Workbook (2019 edition))” which contains 27 guidelines and more than 100 sub-guidelines. The expert assessment of Agency was conducted via "MySpace" platform, all indicators required by the Guideline were successfully met and Agency has awarded with "Certificate of Excellence" for "Service Quality".

ISSA Good Practice Award 2022

In 2022 DOST Agency has applied for the "ISSA Good Practice Award 2022" presented within the framework of the Regional Social Security Forum for Europe with three applications and achieved the followings:

  1. Certificate of merit - “For Life with Dignity and Equal Rights”
  2. Certificate of merit - “Citizens’ Satisfaction Monitoring System of DOST Agency”
  3. Attestation - “DOST: social protection for 65+”

Cooperation with ADA University

In order to establish mutually beneficial relations, a Memorandum of Understanding was signed between the institutions on 21.01.2021. Based on the signed document, training and teaching, practice, research, international recognition and implementation of joint projects are carried out in order to contribute to the development of relations between the public sector and the University using the existing infrastructure and expert base of the University and the Agency.

Cooperation with ESN

Since March 2021 DOST Agency has become a Council Member of European Social Network (ESN). The mission of the ESN is to develop the exchange of information in the field of public social services with health, education, employment and social inclusion to benefit people and communities through improved policies and practices.

The Agency has established closely cooperation with organization since its establishment and submitted various proposals on the strategically important discussions as a Council member. The Agency intensively participate in various events, conferences and international discussions of ESN in the field of social security services in order to promote the DOST Concept and improve the social security by leaning the other countries’ experience.

Moreover, the Agency participates in the "European Social Service Award" competition by ESN and has achieved the following achievements so far:


  1. Finalist of 2020 – application on the “Life with Rights and Dignity – more than Life”
  2. Winner of 2021 – in the nomination of “Technology Tools” for the application of a smart model in social service delivery to citizens.
  3. Finalist of 2021 - in the nomination of "Outstanding Team"
  4. Finalist of 2022 - in the nomination of "Research project".



Cooperation with International Labour Organization (ILO) 

Cooperation between local representatives and foreign experts of the International Labour Organization (ILO) and DOST Agency began in September 2020, and joint participation in various meetings and events was carried out. Currently, ILO and DOST Agency are discussing in DOST services’ peer-review and mediation issue.


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