The call center of the Ministry of Labor and Social Protection of Population has responded to 2.3 million citizens' appeals since 2019. 41% of appeals came from Baku and 59% from other regions of the country.
The issues reflected in the citizens' appeals were considered and measures were taken within the framework of the legislation, they were provided with information on the results, and legal explanations were provided on the appeals.
The call center has a staff of 102 people and a volunteer support group of 5 people.
Call Center 142 pays constant attention to improving the quality of services to the population and takes necessary measures. In this regard, a number of projects and proposals have been developed.
As a result of measures taken to improve the operation of the call center, the waiting time for callers has been reduced to 42 seconds. Note that this figure was 8 minutes 31 seconds in 2020.
As a result of such measures, the Citizens' Call Center 142 satisfaction level reached 92.6%.
The Action Plan on “National Action Plan for Strengthening the Fight against Corruption for 2022-2026” approved by the Decree of President Ilham Aliyev dated April 4, 2022 also improves the work of existing call centers and implements the services provided by call centers on the basis of general requirements. measures to be taken.
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