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Provision of household services

What is home (mobile) social service?

Home (mobile) social services - for single elderly people, elderly couples, people with disabilities and children with disabilities, people with terminal (final) stage of the disease, who do not live in the same settlement with able-bodied relatives or legal representatives and need social services is a service provided in the prescribed manner.

 

Relatives who can provide care and assistance to a person (family) are able-bodied grandparents, parents, adoptive parents, siblings, spouses, children, adopted children and grandchildren.

 

Who are considered elderly?

According to the Law of the Republic of Azerbaijan on Social Services, persons who have reached the age of 70 are considered elderly.

 

Applying for home (mobile) social services

Single elderly people, elderly couples, people with disabilities, persons in terminal (final) stage of the disease who do not live in the same settlement with able-bodied relatives or legal representatives and need social services at the place of residence for mobile social services at home (mobile) They apply to the structural units of the Agency for Social Services under the Ministry of Labor and Social Protection, DOST centers or "Unified Coordination Centers for appeals of members of the families of martyrs, servicemen injured in the war and persons with disabilities."

 

Consideration and response to the appeal

Within 10 (ten) working days from the date of receipt of the application for the provision of social services by the relevant Agency, the Center or the "Single Coordination Centers for appeals of members of the families of martyrs, servicemen injured in the war and persons with disabilities" the demand for the service is assessed and determined.

In addition, in order to determine the absence of relatives who can provide care and assistance to individuals, the representations of the head of the local executive authority on administrative districts and field administrative districts, the State Population Register Service under the Ministry of Justice of the Republic of Azerbaijan (about parents, himself and children) and other relevant In the absence of the necessary information, an act is drawn up by the social worker on the relatives of the person with the participation of the representations of the head of the local executive authority on administrative-territorial districts and sub-administrative districts, municipalities, representatives of housing estates, persons managing apartment buildings, as well as neighbors.

Based on the results of the survey or the act, as well as an assessment of the need for social services, a report is prepared that reflects the person's need for social services and whether there are relatives who can provide care and assistance to the person.

Within 5 (five) working days from the date of submission of the report by the social worker, a decision shall be made by the local institution or center on the provision of social services or refusal to provide social services.

 

Are home (mobile) social services paid?

Home (mobile) social services are provided free of charge, partially paid and fully paid. Social services are provided to persons in difficult living conditions (families) free of charge in the guaranteed amount of social services at home, and if the volume of social services exceeds the guaranteed limit, social services are provided on a partially paid basis. If the type of social service does not belong to the guaranteed volume of social service, social service is provided on full paid terms. When providing partially paid and fully paid social services, a social service contract is concluded between the parties.

Free home (mobile) services

Free social services are listed in Table 1 below:

Services

Frequency of service (monthly)

Term of service (minute)

Assist with food preparation (including dietary meals), feeding patients who are unable to take care of themselves, and washing dishes

8 times

1 hour and 20 minutes

Purchase of necessary food, industrial and household goods

4 times

30 minutes

Purchase of necessary food, industrial and household goods

4 times

1 hour

Cleaning and cleaning of apartments

4 times

1 hour and 30 minutes

Washing and ironing bedding and clothing

1 times

30 minutes

Housing allowance and other utility costs

1 times

30 minutes

Arranging the payment of housing and other utilities

 

During service

 

 

Liaise with relevant organizations to meet heating, fuel, and repair needs

 

During service

 

 

Call a doctor at home

 

During service

 

 

Taking medicine from a pharmacy with a doctor's prescription

During service

 

 

Assistance in resolving issues related to the burial of a citizen taken into social service in the event of his death

 

During service

 

 

Provision of social services at home (mobile) on partially paid and fully paid terms

Table 2 below shows partially paid social services

Services

Term of service

(in minute)

Amount of service fee

(in AZN)

 Assist with food preparation (including dietary meals), feeding patients who are unable to take care of themselves, and washing dishes

60

1.00

Purchase of necessary food, industrial and household goods

30

0.45

Cleaning and cleaning of apartments (for every 10 m2)

-

0.85

Washing and ironing bedding and clothing

60

1.00

 Transportation to the doctor

-

1.50

 

Table 3 below shows the full paid social services

Services

Term of the services (in minutes)

Amount of service fee

(AZN)

Assisting a person to soak and comb their hair (if the bathroom has a water heating system)

 

40

3.00

Assisting a person to soak and comb their hair (if the bathroom does not have a water heating system)

 

50

5.00

Landscaping (for every 50 m2)

 

25

3.00

Minor repairs of clothes

 

10

1.00

Delivery of bedding and clothes to the laundry, dry cleaning station (if there is a laundry and dry cleaning station)

 

40

2.00

 

Suspension of home (mobile) social service

Home (mobile) social services are suspended in the following cases

In cases stipulated in the social service contract in connection with the provision of partially paid and fully paid social services;

When a person in need of social services begins to live in the same settlement with able-bodied relatives or legal representatives;

When lonely elderly people and people with disabilities are placed in state social service institutions;

Upon completion of rehabilitation of persons with disabilities;

When a person in need of social services dies.

 

You have to know

Spouses, parents, children and siblings living in the same residential area are provided with social services by a social worker.

Persons with disabilities are registered separately for the provision of rehabilitation services at home.

Home (mobile) social services are not provided to people with limited life activities due to socially dangerous diseases.

© 2024 DOST - Agency for Sustainable and Operational Social Security