Asan Aç


To promote sustainable growth by ensuring the access to technologies and knowledge, as well as to promote the rights of vulnerable groups Agency cooperates with international institutions such as ILO, UNFPA, UNDP, ISSA, ESN and others.



Cooperation with UNFPA

Third component of the joint project of UNFPA and the Ministry of Labor and Social Protection of Population of the Republic of Azerbaijan on the “Building society for all ages: promoting wellbeing of the elderly persons in Azerbaijan through active ageing” is implementing with the DOST Agency. Activities are based on the integrated social services for aged people:

  • To provide counseling services for older persons regarding all areas of social protection/social security, educate and empower older persons in the effective use of new technologies; ensure they have the most current, reliable and unbiased information available on long-term care options and services;
  • To benefit from elderlies’ advisory and consultancy services based on their institutional and intellectual memories.

As a result of project activities, more than 19 000 audience covered and more than 1000 young people were certified with participation of 46 elder persons promoting active aging through sharing their experiences by various interactive initiatives (video tutorials, webinars), 1050 persons were provided with ITC literacy trainings.


Cooperation with UNDP in Azerbaijan
“The first “Inclusive Art School” in Azerbaijan was established with UNDP Azerbaijan in the premises of the 4th Baku DOST Center. The project aims to complement the Government efforts to provide, respect and fulfil the rights, ensure inclusiveness and accessibility for disabled people, with specific focus on women and war veterans of Nagorno-Karabakh conflict, through the series of interrelated activities. To ensure sustainability of project, DOST provides information and organizational support with premises, mobilized volunteers to support PWD, incur expenses on cleaning, maintenance, electricity, security, internet”. 
The program "Ensuring the welfare of women with disabilities and veterans of the Nagorno-Karabakh war" between the Ministry of Labor and Social Protection and the United Nations Development Program (UNDP)

The goal of the program is to deepen the diversification of the Azerbaijani economy, increase sustainable growth and create decent jobs, especially for young people, women, people with disabilities and other vulnerable groups.

Within the framework of the project, an "Inclusive Art School" was established in the newly established "DOST" Center No. 4. The school has all the conditions for people with disabilities to create works of art with their own skills. Teachers with physical disabilities at school will also contribute to the development of others with their knowledge and skills. The main goal of the agency is to ensure the sustainability of this school and to promote the benefits that people with disabilities bring to society.
Cooperation with the International Social Security Association (ISSA)

DOST Agency has been working closely with ISSA since its inception. Currently, work is underway in two main areas:

ISSA Good Practice Award

The ISSA Best Practice Award recognizes the success and responsible work of social security institutions and encourages them to present the best form of social security. The Awards, held every three years as part of the Regional Social Security Forum for each region, provide an invaluable opportunity for member organizations to present their initiatives and learn from the experience of other countries. The ISSA Best Practice Award presents 4 very important products: Winning Country Experience, Quality Certificate with Special Jury Note, Quality Certificate and Certification.

DOST Agency will apply for the Award for the European region in 2022 in several areas.
“In 2021 DOST Agency applied to ISSA Good Practice Award 2022 with three applications:
  • “For Life with Dignity and Equal Rights”.
  • “DOST: social protection for 65+”.
  • “Citizens’ Satisfaction Monitoring System of DOST Agency”.

ISSA Recognition Program

The ISSA Recognition Program offers formal assessment and recognition through the application of the 11 Guidelines provided by the organization. The ISSA Recognition process consists of an Independent Expert assessing the compliance of the applicant's relevant work in the field of social security with the Guidelines. To do this, the social security organization applies to the ISSA, selects the Guidelines in the relevant direction, the ISSA appoints an expert in the field and fills out all the questionnaires on the Workbooks. The expert accompanies all the work in the process and gives his comments based on best practices. The applicant organization solves the existing problems on the basis of comments. If the prepared Workbooks meet all the rules specified in the Instructions, the work in the field applied by the institution is awarded by the ISSA Recognition Certificate.
To improve level of operations and service provision to the citizens, DOST Agency applied to ISSA Recognition program in August, 2021 and at the present moment the necessary work is being carried out to introduce new, as well as to optimize existing processes in accordance to the guidelines specified in “Workbook on the Service Quality Guideline”. Preliminary assessment of ISSA Recognition Program Guideline has been completed; existing documents and procedures have been identified. The first draft version of Workbook on the Service Quality Guideline will be submitted throughout the online platform for the experts' evaluation.
Cooperation with ADA University

In order to establish mutually beneficial relations, a Memorandum of Understanding was signed between the institutions on 21.01.2021. Based on the signed document, training and teaching, practice, research, international recognition and implementation of joint projects are carried out in order to contribute to the development of relations between the public sector and the University using the existing infrastructure and expert base of the University and the Agency.

Cooperation with ESN

Since March 2021 DOST Agency has become a Council Member of European Social Network (ESN). The mission of the ESN is to develop the exchange of information in the field of public social services with health, education, employment and social inclusion to benefit people and communities through improved policies and practices.

The Agency has closely cooperated with organization since its establishment and intends to achieve future joint accomplishment during the membership. The Agency intensively participate in various events, conferences and international discussions of ESN in the field of social security services. ESN provides wide platforms to promote DOST concept and improve service provision by learning other countries’ experiences.

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