An infotour was organized for civil society representatives to the DOST Call Center 142

The DOST Agency under the Ministry of Labour and Social Protection of the Population organized an infotour for civil society representatives to “DOST Call Center 142”.

The purpose of the infotour was to familiarize participants with the operating mechanism of DOST Call Center 142, as well as the process of receiving and responding to citizen inquiries.

During the event, guests visited the working areas of DOST Call Center 142, observed the operators’ workflow, and became directly familiar with all stages from receiving inquiries to their response.

A presentation was later held for the participants. It provided information on the call center’s areas of activity, the mechanisms for the prompt reception and response to social inquiries, and the innovative solutions implemented to ensure citizen satisfaction. The coordination of incoming requests with DOST services and the management of execution processes were also highlighted.

The event continued with a Q&A session. Civil society representatives shared their views and suggestions regarding the call center’s operations, the development of digital services, and the management of citizen inquiries. Their questions were also answered.