“DOST Call Center 142” activities discussed

The “DOST Call Center 142” answered nearly 940,000 calls from January to August this year. This was announced at a meeting held to review the activities of the Call Center.

During the meeting, held online, a presentation on the Call Center’s activities during the reporting period was delivered, along with information on the work carried out.

It was noted that the average waiting time for citizens calling the Call Center to receive an operator’s response was 12 seconds, while the average service time was 2 minutes and 46 seconds.

The presentation also included statistical data on incoming inquiries, citizen satisfaction, social media activity, and other performance indicators.

At the end of the meeting, Farid Mammadov, Chair of the Board of the DOST Agency, shared his views on the presentation, gave relevant instructions, and discussions were held on the next steps to be taken.